Ah, the relief of customer service, as customer service should be. On receiving my letter, the manager of the laptop shop phoned me straight away and offered to cut any labour costs and charge me only the minimum for any parts required. £95 was quoted for a new screen. Do-able! Bearable! Once repaired, it will have another year's guarantee. I do not have to spend £450 on a new computer after 14 months, as the other dudes in the shop suggested. Phew, phew Barney McGrew. I shall leave it in tomorrow. Then we can talk about something a bit more interesting on this blog.